FAQ

User Section
Seller Section
Affiliate Section
User Section
  • Why do I see sub orders in my order history?

    Any order you place on the site may contain items from different vendors. This implies that your order may have more than one suborder; these are shipped by the vendors separately.
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  • Why did I receive my order in many parts?

    Any order you make can contain items from many vendors, these orders are handled by each vendor individually. That is why your items are delivered in parts.
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  • What if I get my order in a damaged/bad condition?

    The sellers are careful not to damage your orders while packaging and shipping the items  to you. If your order happens to be damaged, please go to the 'My Orders section in your account and mark the item(s) as 'Delivered/ Pickup'   Request Replace or Refund  will appear beside the item(s). Please click  and fill out the requested information. Your request will be sent to the seller and the website administrator. The seller will contact you with instructions for returnung the item(s). 
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  • How long will it take to ship my items?

    If the seller's  estimated time of delivery is not posted, please email seller for delivery information.
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  • Can I purchase without registering?

    Yes. You do not need to register to shop or purchase. However, if you create an account you will have an easier checkout experience when you return to shop in the future. Also you will be able to view information about your purchases under the 'My Orders' Section of your account. All that is required to open a User account is basic information. No financial information needed. Click here to register as  Buyer/ User
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  • Do I need to do anything after I receive the items?

      Please login to your account, go to 'Orders' section and update the status of each order to 'Delivered' after you get your items in good condition. Also, please go to your seller's online store and leave a rating for the seller.
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  • How do I leave feedback for a seller?
    You can only leave seller feedback or rate an item after you have received your item and you have marked the item as "Delivered" in your user account. To leave feedback for a seller, login to your user account . Select  'My Orders' and next locate and click on the order. Click the seller's name in red and you will be taken to the seller's store. Locate the item you purchased and click the "More" tab under your item's picture. To leave feedback, choose " Feedback About Seller". A screen will pop-up on the bottom left for you to leave your feedback. You can only leave one feedback per seller's store. To rate the item, click on 'Rate Item' in the item description section.
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  • How do I search for a store by name?
    Enter the seller/store name in the 'Search' field on the Homepage (enter the name in lower case without spaces.) Example: If the store name is 'The Dress Store', enter 'thedressstore' then click search. When the next screen appears uncheck all other check boxes and click on the box next to 'Search for a Store' . Enter the sore name and  click 'Search'.
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  • How do I search for item specifically in Flea Markets, Consignment Stores, Thrift Stores and Antique Stores?

    Enter what you are searching for in the 'Search'  field above the main menu. Next click dropdown list and select the first option (A)Flea Markets, Consignment Stores Thrift Stores or the sub- category Antiques and Collectibles. Now  click the 'Search' button on the right. Only the items listed in Flea Markets, Consignment Stores Thrift Stores and Antique Stores will appear. 
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  • Can I use a credit card to purchase items on the website?

    Yes. At checkout you will be prompted to select PayPal to pay for your items. When you click on the PayPal icon you will be taken to the secure PayPal website where you will have the option of paying for your items with your Visa, Master, American Express or Discover credit card. Click here to view information concerning PayPal Security.
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  • Why am I being charged taxes on some of my items?

    Generally when you order from vendors located in your state or vendors that have a physical presence in the state in which you live, applicable sales taxes are applied.
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  • How do I cancel an order?

    Login to your User account and select 'My Orders' from the menu. Next click on the order you want to cancel and on the next page click on the Seller's name in red. You will be taken to the seller's store where you can use the 'Contact Seller' form to submit your request.
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  • Is there a way to save my shipping information so I don't have to enter it every time I check out?

    Yes. After you create a user account, login and select 'Edit Profile' and enter all the required information. At checkout your shipping information will already be filled in.
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Seller Section
  • I am a seller. How will I sell my products through your site? 

    To be able to sell your products through Local Vendors Mall.com you need to first register with the site as a Seller.  Select "List Your Store" from the main menu on the Home Page and select register. After registration you will be taken to your Seller Admin Panel to list your sale items.
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  • Can I sell the products free of cost? Are there any charges?
     
  • We do not charge any user fees or percentage fees. All transactions are solely between BUYER and SELLER and not the responsibility of Local Vendors Mall.com.  However, we do ask buyers using Local Vendors Mall to report any unsatisfactory transactions to us. This will help us to monitor all sellers using our website and take appropriate actions to make sure Local Vendors Mall.com remains a pleasant experience for everyone.
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  • How will I receive the payments for my delivered orders?

      Payments to the Seller for items purchase through Local Vendors Mall.com will be handled through PayPal. Therefore the Seller will need to have an active PayPal account  to receive payment from the Buyer at the time of sale.  If the purchaser does not have a PayPal account they are able to use the PayPal website to select their Credit Card option for payment. Please do not ship your items until you receive payment confirmation through PayPal.
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  • Can I ship items from the same order separately?

      If you need to do so for certain reasons, please notify the buyer(s)  to discuss this matter to make sure they are in agreement with the arrangement.
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  • What if some of my items don’t fit in any of the categories listed?

    If your items don’t fit into any of the categories on the site, you can request that the administrator create the categories you need using the ‘Category Request Form’ link in your seller's admin panel. If the categories are relevant, the administrator will add them for you.
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  • How will I display my portfolio to the users?
    You can post your product pictures individually, within the seller's administration section after you register. 
    IF you have a html portfolio page designed for publishing on the site with  images on the page, please make sure the image URL are complete otherwise they will not load properly.
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  • Do I need to pay to register with the site as a seller?
    Open a store for free! No contracts, cancel at any time. We do not charge sales% fees or any other hidden cost. If you decide to close your store you can use the 'Close My Store' link in your Seller's Admin Panel to submit your cancelation.

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